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Your character is your capital

Built with love.Served with purpose.

From Lagos & Brooklyn.

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Request an AI summary of Worth

Banking Services & FDIC Insurance: Worth® is a financial technology company, not a bank. Banking services and FDIC-insured deposit accounts are provided by Cross River Bank, N.A., Member FDIC. Deposits held in Worth accounts at Cross River Bank are FDIC-insured up to the standard insurance limit of $250,000 per depositor. For additional information about FDIC deposit insurance coverage, visit www.fdic.gov or contact the FDIC at 1-877-275-3342.

Card Fees & Terms: The Worth Card has no annual fees, but some fees may apply, including out of network ATM fees, late payment fees, and other fees. For more information please see your Cardholder Agreement and Deposit Account Agreement. Line of credit is not a deposit product. Cards may be used everywhere Mastercard is accepted.

Credit Reporting & Score Impact: On-time payment history may have a positive impact on your credit score. Late payment may negatively impact your credit score. Worth will report your activities to Transunion®, Experian®, and Equifax®. Impact on your credit may vary, as Credit scores are independently determined by credit bureaus based on a number of factors including the financial decisions you make with other financial services organizations. Worth does not determine your credit score.

Financial Product Outcomes: Device financing and other financial products are offered based on your account history and payment behavior with Worth. Qualification and terms depend on your demonstrated financial responsibility with us. Financial product availability and terms are subject to change. Worth may modify qualification criteria, terms, or availability of products based on account performance and regulatory requirements.

Fair Lending & Non-Discrimination: Worth assesses financial reliability based on your actual banking behavior, payment patterns, and account management. Worth does not use the following factors in financial assessment or product qualification: race, color, religion, national origin, sex, marital status, age, protected veteran status, disability status, or receipt of public assistance. Worth regularly tests its assessment methods to ensure fair treatment across all customer groups. You have the right to request information about Worth's financial assessment practices and to dispute determinations you believe are inaccurate.

© 2026 Worth. All rights reserved.

Back to Support

Account management

Settings, security, verification, and account changes

Quick navigation

Account Information

  • Update your name
  • Update your address
  • Update your phone number
  • Update your email

Account Security

  • Change your password
  • Reset forgotten password
  • Enable two-factor authentication
  • Biometric login (fingerprint/face)

Account Verification

  • Identity verification explained
  • Verify your account
  • Update identity information
  • International document verification

Card Management

  • Freeze your card
  • Unfreeze your card
  • Lost or stolen card
  • Request a replacement card

Payment Methods

  • Add a payment method
  • Remove a payment method
  • Set default payment method
  • ACH transfers explained

App & Devices

  • Download Worth app
  • Update Worth app
  • Log in on new device
  • Remove device access

Account Status

  • Pause your account
  • Resume paused account
  • Close your account
  • Reactivate closed account

Most asked questions

How do I keep my account secure?

Use a strong, unique password. Enable two-factor authentication. Keep your phone and email current. If you use biometric login, use a strong PIN backup.

What if I forget my password?

Click "Forgot password" on the login screen. We'll send a reset link to your email. Click the link and create a new password.

Can I log in on multiple devices?

Yes. Log in on your phone, tablet, computer—wherever you want. Your account syncs across all devices.

How do I enable two-factor authentication?

Go to Settings → Security → Two-factor authentication. Choose email or text message. We'll send you a code when you log in from a new device.

What if I lose my phone?

We can help. Contact support immediately and we'll help you secure your account. You can log in on another device and freeze your card instantly.

How do I close my account?

Go to Settings → Account status → Close account. Your money is returned, no penalties. Your credit history stays with you.

Security best practices

✓ Do

  • •Use a strong password (8+ characters, mixed case, numbers)
  • •Enable two-factor authentication
  • •Keep your phone number current
  • •Log out on shared devices
  • •Review login activity regularly
  • •Contact support immediately if something seems wrong

✗ Don't

  • •Share your password with anyone
  • •Use the same password as other accounts
  • •Log in on public WiFi without a VPN
  • •Click links in suspicious emails
  • •Give your card number over the phone
  • •Keep your account closed longer than needed

Related help

Want to update banking information?

Banking support

Need to manage family accounts?

Family account help

Troubleshooting login issues?

Account access troubleshooting

Still have questions?

Contact our support team

support@unlockworth.com • Average response time: 4 hours • English and Spanish • Available 24/7

Contact support